policies and Shipping

Your order will be processed and shipped within 3-5 business days of ordering unless otherwise noted. For Pre-Orders, please check item description and allow for production times. Please be aware of shipping delays related to COVID.

All orders are shipped via USPS and insured. You will be provided tracking information once your order is shipped.

Shipping is limited to the United States at this time. We appreciate your understanding that we are unable to ship internationally at this time.

Each item is handmade with care, so variations in size, color, feel are expected and welcomed.

Returns 

All orders are final sale, please review listings thoroughly before ordering. 

As an extremely small business, all of the profits are reinvested into the company and used to pay for clay and glaze, shipping materials, and the equipment. Please consider your purchase carefully and review listings thoroughly, as I do not offer returns or refunds with the exception of damaged items.

Packing: All items are packed carefully with environmentally conscious materials or repurposed materials to prevent damage during shipping.

Damaged Items- In the unlikely event that your order arrives damaged, please notify me within 24 hrs of receiving your order. Please contact me and provide photographs the damaged item(s) AND the box. Please ensure photos are clear and in focus. Please contact me so that we may work together to resolve the issue. (Note: Shipping cost will not be refunded.)

BUBBLELETTERM is an extremely small operation and all proceeds are invested back into paying for clay/supplies/equipment. I ask that you please read the product descriptions/dimensions and be mindful of your purchases. Please contact me at bubbleletterm@gmail.com for any concerns or questions.